Privacy Policy
Dogrose and Catnip customer privacy notice (June 2026)
This privacy notice tells you what to expect us to do with your personal information.
Contact details Email ; lyndajrugg.art@gmail.com
What information we collect, use, and why
We collect or use the following information to provide services and goods, including delivery:
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Names and contact details
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Addresses
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Payment details (including card or bank information for transfers and direct debits)
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Website user information (including user journeys and cookie tracking)
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Photographs or video recordings
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Records of meetings and decisions
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Information relating to compliments or complaints
We collect or use the following information for service updates or marketing purposes:
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Names and contact details
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Addresses
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Location data
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Recorded images, such as photos or videos
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Purchase or viewing history
We collect or use the following personal information for dealing with queries, complaints or claims:
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Names and contact details
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Address
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Payment details
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Purchase or service history
Lawful bases and data protection rights
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Your right of access - You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for.
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Your right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete.
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Your right to erasure - You have the right to ask us to delete your personal information.
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Your right to restriction of processing - You have the right to ask us to limit how we can use your personal information.
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Your right to object to processing - You have the right to object to the processing of your personal data.
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Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you.
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Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time.
If you make a request, we must respond to you without undue delay and in any event within one month.
To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.
Our lawful bases for the collection and use of your data
Our lawful bases for collecting or using personal information to provide services and goods are:
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Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
Our lawful bases for collecting or using personal information for service updates or marketing purposes are:
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Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
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selling and promoting new products.
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For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above.
Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:
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Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
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information collected is to ease the process of dealing with complaints and possible refunds
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For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above.
Where we get personal information from
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Only directly from you
How long we keep information
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Personal Information for Artwork is kept for no longer than 7 years
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Personal Data for Dogwalks is kept until the requirement is cancelled.
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Joint data controllers
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none
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How to complain
If you have any concerns about our use of your personal information, you can make a data protection complaint to us:
Email: lyndajrugg.art@gmail.com
Telephone: 07521801722
Post: 9 St. Marys Close Hilperton Marsh Wiltshire BA14 7PN
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If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
Website: https://www.ico.org.uk/make-a-complaint